Reply agent
Answers your customers on your own WhatsApp number, in Arabic and English, from your menu, price list and hours.
replying in Arabic…
AI team for WhatsApp · Tech Labs
Your business gets an AI team, not just a chatbot
Each agent has one job: replying, taking orders and bookings, following up, and watching for customers left waiting. They work on your existing WhatsApp number and share one memory: your menu, prices and hours. You stay the manager.
- Licensed Kuwaiti company
- Arabic & English
- Runs on your existing number
- Talk directly to the developer
- Fixed quote before we start
Meet the team
Every room is one agent. The lines show them working from the same memory in the middle. (Illustration: the status lines are examples.)
Orders & bookings agent
Takes the order or booking details step by step and sends them to you ready to confirm.
booking for Thursday, 6 pm…Follow-up agent
When a customer asks for a price and goes quiet, it follows up once, politely, inside WhatsApp's rules.
following up a quote…Shared memory
Your menu, price list, hours and policies. Every agent answers from it, so they all say the same thing.
Brand files every agent reads first
/voicehow you talk to customers/offerwhat you sell/pricesprices, hours and policiesWatchdog
If a customer is waiting and nobody has answered, it alerts you so no lead is left on read.
1 customer waiting: alerting youYou, the manager
Take over any chat from your phone at any moment. When you reply yourself, the agents step back.
you replied: agent pausedOwner's room
A simple panel with every chat and lead, who needs you first, and a reply box.
3 leads need youSpecialists you can add
The agents most businesses in Kuwait end up needing. Each one plugs into the same memory and the same WhatsApp number.
Payments agent
Sends the customer a KNET payment link for the order or the deposit, and tells you the moment it is paid.
KNET link sent…Reminders agent
Reminds customers of their appointment the day before with WhatsApp's approved messages, so they confirm or reschedule instead of not showing up.
reminder for tomorrow, 4 pm…Reviews agent
After the order or visit, it politely asks happy customers for a Google review, with the link ready.
asking for a review…Daily report agent
At the end of the day it sends you a short summary: chats, orders and bookings, and who needs a follow-up tomorrow.
today's report is ready…Instagram DMs agent
The same team answers your Instagram direct messages, from the same information and in the same tone.
replying to an Instagram DM…Why a team and not one bot
One job each
An agent with one clear job does it well. Replying, booking and following up are different skills, so each has its own instructions.
Nothing slips
The follow-up agent and the watchdog catch the chats a busy owner misses: the price question with no answer, the customer who went quiet.
You stay in charge
Reply yourself from the WhatsApp app whenever you want. The agents pause on that chat and pick up only when you step away.
How we set it up
- Short brief on WhatsApp. Tell us what you sell, what customers usually ask, and which agents you want.
- We train the team on your information. Your website, menu, price list and hours. We review their replies with you before anything goes live.
- It goes live on your number. You keep using WhatsApp on your phone as usual.
- Changes anytime. Prices or hours change? Send us the update and we change it. You talk directly to the developer.
See a team working right now
Tech Labs runs its own WhatsApp with this kind of team. Send us a message and ask anything: the agent that replies is the same kind we set up for you.
Pricing
Pricing after a short brief: tell us your business and which agents you want, and you get a written quote, fixed before we start. You can start with the reply agent and add the others later.
Questions
Do I need a new WhatsApp number?
No. The team works on your existing business number, and you keep using the WhatsApp app on your phone.
What if I want to answer a customer myself?
Just reply from your phone. The agents step back on that chat, so the customer never gets two answers.
Will it message customers on its own?
Only customers who wrote to you or booked with you: replies, one polite follow-up, and, if you add those agents, appointment reminders and a review request. No broadcasts or spam.
Which languages?
Kuwaiti Arabic and English. It replies in the language the customer writes in.
Can I start with one agent?
Yes. Most businesses start with the reply agent, then add orders and bookings, follow-ups, the watchdog, and specialists like payments, reminders and reviews.
Ready for your team?
Send us one line about your business and we reply with what your team would look like.